Terms & Conditions

Last Updated: March 2, 2022

Welcome to Crystals by Jeanie. These terms and conditions outline the rules and regulations for the use of Crystals By Jeanie’s Website.

By accessing this website we assume you accept these terms and conditions in full. Do not continue to use Crystals By Jeanie’s website if you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: Client, You and Your refers to you, the person accessing this website and accepting the Company’s terms and conditions. The Company, Ourselves, We, Our and Us, refers to our Company. Party, Parties, or Us, refers to both the Client and ourselves, or either the Client or ourselves.

All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of Pennsylvania.

Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

We employ the use of cookies. By using Crystals By Jeanie’s website you consent to the use of cookies in accordance with (Store Name)’s privacy policy. Most of the modern day interactive websites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate / advertising partners may also use cookies.

License

Unless otherwise stated, Crystals By Jeanie and/or its licensors own the intellectual property rights for all material on www.crystalsbyjeanie.com. All intellectual property rights are reserved.

You must not:

Republish material from www.crystalsbyjeanie.com
Sell, rent or sub-license material from www.crystalsbyjeanie.com
Reproduce, duplicate or copy material from www.crystalsbyjeanie.com
Redistribute content from www.crystalsbyjeanie.com

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

Nothing in this disclaimer will:

Limit or exclude our or your liability for death or personal injury resulting from negligence.
Limit or exclude our or your liability for fraud or fraudulent misrepresentation.
Limit any of our or your liabilities in any way that is not permitted under applicable law.
Or exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer:

are subject to the preceding paragraph; and
govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities that arise in contract, tort (including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

Shop Policies

Payment Options

We accept PayPal and all major credit and debit cards.

Cancellations

Orders must be cancelled before the order ships. We will not cancel orders that have been shipped, they will need to be returned. Please contact us within 24 hours for cancellation as most orders ship within 48 hours.

Returns & Exchanges

Crystals by Jeanie offers a 100% money back satisfaction guarantee for our crystals and gems. You can return any order within our return window for a full refund or exchange. All refunds are subject to a 25% restocking fee.

Return Window

Please contact us within 5 days of delivery of your package if you have an issue. Please include the order number in your message so we can address any concerns.

Once you receive return authorization, the items must be shipped back to us within 10 days from the delivery date of your order. We strongly urge you to purchase tracking for your return package and you can quickly print labels with USPS on their website and drop off the return package at any USPS tackle, any USPS location, or hand it off to your mail carrier.

How To Return An Item

When you return an item or an order everything must be in the original packaging (or comparable); which means the bubble wrap, box, and any other packing materials used to protect your gems. It must be returned in the same box or bubble mailer (or comparable) your order arrived in, and you must include a copy of the original invoice.

The returned order must be received in the same condition you received it in. If the returned order arrives broken due to careless re-packaging, or if you return an order without receiving the proper acknowledgement from us, your order will not be eligible for return credit.

Once We Receive Your Returned Item

We collect and process returns on Fridays of every week. Any exchanges or refunds are handled on Friday when the return is processed.

Exchanges

If you have requested an exchange, the exchanged item will ship with tracking Friday when your return is processed.

Refunds

Please allow 3-5 business days for the refund to be processed. Reimbursement of funds will be allocated back to the original form of payment used for purchase. We refund the total of the items purchased, shipping is not refunded as shipping fees are paid to the courier.

Shipping & Processing

Order Processing

Our goal is to ship all website orders on the following business day, although we do not and cannot guarantee it. Please note that we observe holidays and weekends as non-business days.

There will be occasional instances where shipments cannot be made on the next business day due to unforeseeable circumstances. Some examples include:
- Inclement weather (Usually Snow between November and March).
- Holiday Demand. We typically ship on weekends between Black Friday through Christmas to help get your orders to you in time for the holidays!
- COVID-19

Shipping

When you place an order, we will estimate shipping and delivery dates for you based on your location and the shipping options you choose.

Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Shipping rates are based on (1) the shipping provider, (2) package weight, (3) package dimensions and (4) your location.
If you think your shipping costs are incorrect based on the item(s) you are ordering, please contact us with a list of items or photo of the items in your cart and we can check if there are any issues.
All shipments are made to the address that you provide at checkout. To ensure that your package gets to you as quickly as possible, please make sure the shipping address is correct and up to date.
- If you submit an incorrect address, please let us know as soon as possible. If your order has not shipped, we can change the delivery address for you. We are unable to change your address once your package has shipped.
- If a package is delivered to an incorrect address that was provided by a customer, we cannot issue a refund.
- If a package is returned to us due to an incorrect address, we can issue a refund for the cost of the items only (less shipping) or reship the package if you pay for us to reship it.

Domestic Shipping (USA)

USA orders are shipped via one of the following shipping providers:
- USPS (Flat Rate)
USPS only carries $50 dollars insurance on the shipped box of items, we can add additional insurance only upon request.
Any items that are damaged/lost by USPS during the shipping process need to be reported by you to the USPS claims department (via online) to receive up to a $50 refund for the damaged goods.

International Shipping

We are Shipping in the USA, Canada, Australia, The United Kingdom and we ship via USPS and Flat Rate Priority mail.

We ship from Pennsylvania, USA.

Additional Insurance

Additional insurance can be purchased and is very reasonable.

Please contact us before we ship to give you a quote. Insurance covers damage caused by the shipping company in transit. It does not cover if you are robbed and/or the package is stolen, after being left by shipping company.