Shop Policies
Return & Exchange Policy
Please do not send items back to us without contacting us within 5 days of delivery.
Crystals by Jeanie offers a 100% money back satisfaction guarantee for our crystals and gems. You can return any order within our return window for a full refund or exchange. All refunds are subject to a 25% restocking fee.
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Payment Options
We accept major debit/credit cards, Apple Pay, PayPal, AfterPay, Affirm, and other popular payment methods.​
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Refund Policy
We offer a 100% money back satisfaction guarantee for our crystals and gems.
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Shipping & Processing
We are Shipping in the USA, Canada, Australia, United Kingdom and ship via USPS and Flat Rate Priority Mail.
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We ship from Pennsylvania, USA.
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Order Issues
If there is a problem with your order such as damaged items, missing items, incorrect items etc., please contact us and we will fix the issue as quickly as possible and to the best of our ability.
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Still have questions? Get in touch and we’ll be happy to help.